Terms & Conditions and Privacy Policy

Molo Academy – Terms and Conditions

Effective date: 12 November 2025

1. Who We Are and How These Terms Work
1.1 Contracting entity.
These Terms and Conditions (“Terms”) govern your access to and use of the website, learning platform, courses, content, and other services (the “Services”) provided by Molo Academy VOF (“Molo Academy,” “we,” “us,” or “our”).
Registered in the Netherlands (KvK no. 97991295).
Registered office: Wim Sonneveldlaan 31, 3584 ZN Utrecht, the Netherlands.
Contact: [email protected]. For privacy matters, see section 7 (we act as data controller for personal data processed through the Services).

1.2 Acceptance.
By clicking “I agree,” creating an account, enrolling, or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1.3 Definitions.
• “Access Plan” means the specific plan you purchase or activate (e.g., Free Trial, Subscription, Fixed-Term Access, Free Access, or any other plan stated at checkout or in an order form).
• “Seat” means a single end-user permission to access the Services under a Company purchase.
• “Company” means a business or institution purchasing Seats for its personnel.
• “Authorised User” means a natural person assigned to a Seat by a Company.

1.4 Interpretation.
Headings are for convenience only and do not affect interpretation. “Including” and similar expressions are without limitation. References to “sections” are to these Terms.

2. Eligibility and Accounts
2.1 Age and capacity.
You must be able to form a binding contract under applicable law. If you are under the digital consent age in your country, you require consent from a parent or guardian.

2.2 Your information.
Provide accurate and complete information and keep it updated. You are responsible for all activity under your account and for safeguarding your credentials; do not share them.

2.3 Single account.
Unless we agree otherwise in writing, you may hold and use only one account.

3. Programmes, Content, and No Accreditation
3.1 Content offerings.
We provide courses, modules, videos, quizzes, communities/forums, and supporting materials (“Content”). We may add, remove, or modify Content, schedules, grading, or features at any time.

3.2 No formal credit.
Unless explicitly stated in writing by an accredited institution, participation does not confer academic credit, professional licensure, or certification.

3.3 No professional advice.
All Content is provided for general educational purposes only and does not constitute legal, financial, tax, or other professional advice. You should obtain advice from qualified professionals before acting on any course materials.

3.4 AI-Generated Content – Transparency Notice (EU AI Act).
In accordance with transparency obligations under the EU Artificial Intelligence Act and similar regulations, we inform you that:
(a) instructional videos and certain learning materials on the Molo Academy platform may be fully or partially generated using artificial intelligence systems (including synthetic voices or avatars); and
(b) such materials do not depict real human instructors unless explicitly stated.
We review AI-generated materials for accuracy and appropriateness; however, as with all educational content, errors may occur. You remain responsible for evaluating suitability for your own context.

4. One-Day Cardless Trial & Purchases
4.1 One-day cardless trial.
• If available for a specific course or plan, you may choose a one (1) day cardless trial. No payment method is required to start this trial.
• During the 24-hour trial, you may use the Services at the trial level. If you do not upgrade or purchase before the trial ends, your access will automatically stop with no charge.
• If you upgrade or purchase at any time, sections 4.2–4.4 apply.

4.2 Pricing and taxes.
Prices are shown at checkout and may change prospectively. You are responsible for applicable taxes; we may collect them where required. Prices shown at checkout will specify whether they include or exclude taxes.

4.3 Billing.
Purchases, subscriptions, or bundles are due upon order confirmation. For subscriptions, billing recurs per the interval shown at checkout until you cancel.

4.4 Consumer withdrawal rights for digital services (EU/EEA and other jurisdictions).
Where the law grants a right of withdrawal for digital content or services, that right does not apply once the service has begun. You agree that by starting to use the Services, you waive and lose any statutory or contractual withdrawal or cancellation rights (“herroepingsrecht”) available under any applicable jurisdiction.

4.5 Access period – when your licence starts and ends.
(a) Trial. Your licence under section 5.1 begins when the trial starts and ends automatically at the end of the stated trial period (e.g., 24 hours), unless you purchase an Access Plan before the trial expires.
(b) Subscription. Your licence begins on activation and continues through the then-current billing period, renewing automatically per section 4.3 until you cancel. On cancellation, the licence runs to the end of the paid period and then ends (no further access), unless we state otherwise at checkout or are required by law to refund.
(c) Fixed-Term Access (one-time purchase). If you purchase a fixed term (e.g., 3 or 12 months) as shown at checkout, your licence begins on activation and ends automatically at the end of that term.
(d) Free Access. For any free content or features, your licence begins on activation and may be withdrawn or ended at any time at our discretion.
(e) Changes shown at checkout control. If the checkout page or order form states a different access period, that stated period prevails over this section 4.5.
(f) No transfer. Seats and access periods are personal to the account and may not be shared, sold, or transferred without our prior written consent.

4.6 Company purchases (Seats).
Each Seat permits one named Authorised User to access the Services during the Company’s Access Plan period. Seats are strictly personal to the designated Authorised User and may not be reassigned, transferred, or shared under any circumstances. Account sharing is prohibited.

4.7 Auto-renewal and cancellation (Subscriptions).
Subscriptions auto-renew for successive periods equal to the initial billing period unless cancelled. You may cancel at any time via the Student Dashboard or any other route we have communicated in writing to you. Cancellation takes effect at the end of the current paid period; you will not be charged thereafter.

4.8 Price changes.
We may change prices prospectively. We will give reasonable notice of any increase for auto-renewing subscriptions, and the new price will apply from the next renewal unless you cancel before renewal.

4.9 Refunds.
Except as required by law or expressly stated at checkout, fees are non-refundable. This does not affect your statutory rights where the Services are defective, not as described, or otherwise non-conforming under mandatory law.

4.10 Tax invoices.
Where required, we will issue a VAT invoice using the billing details you provide. You are responsible for the accuracy of those details.

5. Licence and Intellectual Property
5.1 Your licence to use.
Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Services for your own learning during the applicable Access Plan period described in section 4.5.

5.2 Restrictions.
You must not (and must not allow others to) copy, distribute, publicly display, modify, reverse engineer, extract data from, or create derivative works of the Services or Content except as explicitly permitted by law or by us in writing.

5.3 Your content (“User Content”).
You retain rights in assignments, forum posts, and submissions you create. You grant Molo Academy a worldwide, non-exclusive, royalty-free licence to host, use, reproduce, display, and adapt your User Content for operating and improving the Services, for learning analytics and quality assurance, and—as applicable—for course delivery and peer review. You are responsible for your User Content and warrant that you hold all necessary rights.

5.4 Trademarks.
“Molo Academy” and related marks are our trademarks. Do not use them without our written permission.

5.5 Ownership.
We and our licensors own and reserve all right, title, and interest in and to the Services and the Content. No rights are granted except as expressly stated in these Terms.

5.6 Feedback.
If you provide feedback or suggestions, you grant us a perpetual, worldwide, irrevocable, royalty-free licence to use and incorporate them without restriction or attribution.

5.7 Takedowns.
If you believe any Content infringes your rights, please notify [email protected] with details of the alleged infringement and your contact information. We may remove content at our discretion consistent with applicable law.

6. Acceptable Use and Academic Integrity
6.1 Acceptable use.
You may not misuse the Services, including by: unlawful activity; harassing or abusive behaviour; infringing intellectual property rights; sharing account credentials; introducing malware; scraping; data or text mining; training models on our Content; circumventing access controls; or interfering with platform security or operations.

6.2 Academic integrity.
Unless a course explicitly allows collaboration or tool use, you must submit your own original work. Prohibited conduct includes plagiarism, unauthorised collaboration, contract cheating, impersonation, and unauthorised sharing of solutions.

6.3 Enforcement.
We may remove content, suspend or terminate access, or take other reasonable measures to protect the integrity and security of the Services.

6.4 Fair use and anti-bulk export.
To protect the Services, we may implement rate limits, download limits, or other technical controls. You must not attempt to bulk-download or systematically export Content, except where we explicitly enable such features.

7. Privacy
7.1 Data use and controller.
We process personal data as data controller in accordance with our Privacy Policy (available on our website, www.moloacademy.com). The Privacy Policy describes our purposes, lawful bases, retention, international transfers, and your rights under the GDPR. You can contact us regarding privacy at [email protected].

8. Third-Party Links and Tools
8.1
The Services may include links to third-party sites, tools, or integrations. We are not responsible for their content or practices. Your use is at your own risk and may be subject to third-party terms.

9. Service Changes, Availability, and Support
9.1
We may modify, suspend, or discontinue features or Content (in whole or part). We strive for high availability but do not guarantee uninterrupted operation. Planned downtime and emergency maintenance may occur. Unless agreed in a separate written agreement, we do not provide service-level commitments.

9.2 Support.
We provide reasonable online support via our help channels but do not guarantee specific response times unless agreed separately in writing.

10. Disclaimers
10.1 “As-is”.
To the maximum extent permitted by law, the Services and all Content are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory (including merchantability, fitness for a particular purpose, and non-infringement). You access and use the Services at your own risk.

10.2 Course accuracy and diligence.
Molo Academy prepares its courses, materials, and content with care and aims to provide accurate, up-to-date information. However, the Content may contain mistakes, omissions, typographical errors, outdated information, or other inaccuracies. We do not warrant that all content is correct, complete, or error-free, and we are not liable for reliance on any such inaccuracies to the extent permitted by law. You remain responsible for evaluating the applicability of course materials to your own circumstances.

10.3 Non-excludables.
Nothing in these Terms limits or excludes any liability or rights that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

11. Limitation of Liability
11.1 Excluded damages.
To the fullest extent permitted by law, we are not liable for: (a) indirect, incidental, special, consequential, punitive, or exemplary damages; (b) loss of profits, revenue, goodwill, data, or business interruption; (c) third-party conduct; or (d) unauthorised access to or use of your account due to your acts or omissions.

11.2 Cap.
Our aggregate liability for all claims relating to the Services shall not exceed the total fees you paid to Molo Academy for the Services giving rise to the claim during the six (6) months preceding the event.

11.3 Mandatory law.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under mandatory law.

12. Indemnity
12.1
You will indemnify and hold Molo Academy harmless from third-party claims and reasonable costs (including legal fees) arising from your unlawful use of the Services, your User Content, or your breach of these Terms—only to the extent allowed under applicable law.

13. Suspension and Termination
13.1
We may suspend or terminate your access if you breach these Terms, present a security risk, fail to pay, or if required by law. You may stop using the Services at any time. Sections that by nature should survive (e.g., intellectual property, disclaimers, liability limits, governing law) will survive termination.

13.2 Effect of termination or expiry.
When your access ends (by cancellation, expiry of the Access Plan, or termination under section 13.1):
(i) your licence in section 5.1 ends immediately;
(ii) we may delete or disable access to course materials and workspaces;
(iii) you may retain any certificates you have already downloaded and your own User Content you lawfully exported before access ended (where technically feasible); and
(iv) sections intended to survive (including sections 5.3, 5.4, 6, 7, 10–12, and 14–15) survive.

14. Governing Law and Jurisdiction
14.1 Governing law.
These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of the Netherlands, excluding conflict-of-law rules.

14.2 Jurisdiction and venue.
All disputes shall be submitted to the competent courts of Amsterdam, the Netherlands.

14.3 Consumers.
If you are a consumer residing in the EU/EEA, you will not be deprived of any mandatory consumer protections of your habitual residence. Venue clauses apply only to the extent permitted by such mandatory law.

15. Miscellaneous
15.1 Severability.
If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.

15.2 No waiver.
A failure to enforce any provision is not a waiver of the right to enforce it later.

15.3 Assignment.
You may not assign or transfer your rights or obligations without our prior written consent. We may assign to an affiliate or in connection with a merger, acquisition, or asset transfer.

15.4 Force majeure.
We are not liable for delays or failures caused by events beyond our reasonable control (including outages, strikes, war, epidemics, acts of government, or natural disasters).

15.5 Entire agreement.
These Terms, together with any order form or course-specific terms displayed at checkout, form the entire agreement between you and us regarding the Services and supersede prior understandings on the same subject.

15.6 Changes to these Terms.
We may update these Terms from time to time. For material changes that are adverse to you, we will provide at least 14 days’ notice by email or in-platform notice (unless a change is required by law or for security reasons). Continued use after changes take effect constitutes acceptance.

15.7 Notices and language.
We may provide notices by email to your account address or through in-product messaging. The governing language of these Terms is English.

15.8 EU Online Dispute Resolution.
If you are an EU consumer, you may find information about the EU’s online dispute resolution (ODR) platform via your national consumer authority. We are not obliged to use ADR but may agree to do so in individual cases.

Questions?
Email [email protected]


Molo Academy – Privacy Policy

Effective date: 12 November 2025

1. Who We Are
Molo Academy VOF (“Molo Academy,” “we,” “us,” or “our”) provides AI-powered online business education.
Registered in the Netherlands (KvK 97991295)
Address: Wim Sonneveldlaan 31, 3584 ZN Utrecht, the Netherlands
Email: [email protected]
We are the data controller for the personal data described in this Privacy Policy.

2. What This Policy Covers
This Privacy Policy explains:
• what personal data we collect;
• how and why we use it;
• your rights under the General Data Protection Regulation (GDPR) and related laws; and
• how you can contact us or exercise your rights.

3. What Data We Collect
We collect and process the following categories of personal data:

Account & Identity Data
• Examples: name, email address, password, company affiliation
• Purpose: create and manage your account

Course & Progress Data
• Examples: enrolments, quiz results, completion status, certificates
• Purpose: deliver and track learning progress

Payment Data
• Examples: billing name, address, VAT number, partial card data (handled via Stripe)
• Purpose: process purchases and comply with tax law

Communications Data
• Examples: messages to support, feedback forms
• Purpose: provide customer support

Marketing Preferences
• Examples: newsletter opt-ins and unsubscribes
• Purpose: send updates if you consent

Device & Usage Data
• Examples: IP address, browser type, time zone, interactions with pages, cookies
• Purpose: security, analytics and performance

We do not intentionally collect special categories of data (e.g. health, religion, political opinions).

4. How We Obtain Data
• Directly from you when you register, purchase or use our platform.
• Automatically through cookies, analytics scripts and server logs.
• From third-party processors (e.g. payment platforms) when necessary to deliver the Services.

5. Why We Use Your Data (Legal Bases)
Purpose — Legal Basis (GDPR Art. 6)
Providing and managing your account, delivering courses — Contract performance
Processing payments and invoicing — Contract performance / legal obligation
Communicating with you about courses or support — Contract performance / legitimate interests
Sending optional marketing emails — Consent
Security, fraud prevention, site analytics — Legitimate interests
Record-keeping, accounting, tax — Legal obligation
Product improvement and service development — Legitimate interests

You can withdraw consent or object to processing at any time (see section 10).

6. Cookies and Tracking
Our website uses a combination of essential and non-essential third-party cookies.
These include basic functional cookies that keep you logged in, and certain analytics or tracking cookies provided by external services (for example, website-analytics or embedded-media providers).
At present we do not operate a cookie-consent banner. We are evaluating technical options to implement one in the future and to publish a dedicated Cookie Policy once it is in place.
You can manage or delete cookies through your browser settings. If you block all cookies, some parts of the website may not function correctly.

7. Sharing and Transfers
We share personal data only when necessary to operate our Services:
• Hosting and platform providers supporting our learning environment;
• Payment processor: Stripe (to handle secure payments);
• Legal or compliance: where required by law or to protect our rights.
We do not currently share data with any AI-tutor or Chatbase-type provider.
If, in future, we introduce an AI-tutor feature, we will update this Privacy Policy to explain how any associated data would be processed.
Where data is transferred outside the EEA, we ensure adequate safeguards such as EU Standard Contractual Clauses.
We do not sell personal data.

8. Retention
We keep your data only as long as necessary for the purposes described:
• account data: while your account is active and up to 3 years after closure;
• transaction data: 7 years (to comply with Dutch tax law);
• marketing data: until you unsubscribe;
• server logs and analytics data: typically up to 12 months.
After expiry, data is deleted or anonymised.

9. Security
We use industry-standard technical and organisational measures to protect personal data against unauthorised access, loss, or alteration.
Access is limited to authorised staff under confidentiality obligations.

10. Your Rights
Under the GDPR, you have the right to:
• access and receive a copy of your data;
• rectify inaccurate data;
• erase data (“right to be forgotten”);
• restrict or object to processing;
• withdraw consent at any time;
• data portability (receive your data in machine-readable form).
To exercise any of these rights, email [email protected].
You may also lodge a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).

11. Children
Our Services are intended for users aged 16 and above (or the digital-consent age in their country).
We do not knowingly collect data from children below that age.

12. Changes to This Policy
We may update this Privacy Policy from time to time.
Material changes will be announced via email or in-platform notice.
The date at the top shows the last update.

13. Contact
Questions or requests concerning privacy can be sent to:
• [email protected]